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(This entry is a rant. So no pictures hehe… )

Despite the fact that my university is owned by these guys, I really have a lot of shit to say about this company – TM.

TM, if I’m not so badly mistaken, is one of the greatest companies in Malaysia. And they have improved a lot since the old Telekom Malaysia times.

But, is it enough? No! Hell NO!

Where to start? A couple of months ago, I seeked their support when I lost my TMOnline password (TMOnline is the website where you can view your bills and pay them etc. and you have to create your own username and password on that site to use it, what I’m saying is – you don’t use your internet account’s password but a different password specially created for that site.)

Also, I know it sounds stupid but I lost my username ages ago too, because I’ve registered on that website since the day I signed up for Streamyx and have never used it since then.

Last year, when I finally had the need to check my bills immediately and not wait for the monthly paper bill, I decided to recover my password. Without my username, of course – I could not use the TMOnline website’s password retrieval system.

So I called the TM hotline, they verified my identity, recovered my username and password, spelt it out nicely to me through the phone, and I happily thanked them and hung up the phone… only to realize that it was NOT the TMOnline username and password that I needed, but they had instead retrieved my StreamyX username and password!

My head steaming, I struggled to recall back and was sure that I had made it crystal clear that I needed my TMOnline username and password, not the friggin’ internet login password.

Anyway, realizing that talking through the phone would not be clear enough, I went to a TMPoint (their customer service centers), queued for 3 hours, and asked them what I should do. The lady in the TM-branded coat pondered my problem for a while, tapped her keyboard confusedly, and turned to consult the guy sitting beside her.

Then, she turned back to me, smiled, and asked me to hold on while she tapped on her keyboard. I sat there, expecting some expertly intelligent solution, only to see her browsing to the website and trying to password retrieve my password using the website’s password retrieval system!

I was  speechless. She then asked me for my username, which I promptly broke out of my stupor and iterated – clearly – that I had lost it.

I continued to tell her that I had tried using the retrieval system before but failed because I didn’t have the username. But she tried anyway, and of all things, she keyed in my Streamyx username instead in the login field! As if hoping that I would have been stupid enought to have confused the two! Of course, it didn’t work.

After trying for some time, she then turned to me and said calmly: “Sorry ya, but we really need your username to do this…”

I wanted to stand up and take off all my clothes to show her that I wasn’t hiding my username underneath my armpit or something, but resisted. I  just repeated that I had, very unfortunately, lost BOTH my username and password.

The lady sat stunned for a full three seconds, as if she had finally discovered the earth-shattering truth and at the same time, had never met with such a moronic customer who could lose both his username and password at once. She then looked up and told me blandly – there was nothing much they could do.

I  asked desperately: “Isn’t there some ways that the system can recover, like, both my username and password? I am here in person and I can answer any questions regarding my identity!”

I was, despite apologetically, told that there was none, and that the only thing I could do was to find my username.

Defeated, I decided that I wasn’t going to use the damn system anymore, anyway. Sticking to the old paper bills would be good enough to keep me alive.

That was at the end of last year.

This year however, in late March, I again found the need to use the TMOnline system to check my bills because I had just cancelled one of my packages (The Voice28 package), and the officer in charge had said that my account had just recovered from a suspension that day, so she would have to do the cancellation process for me the following week (because that day was Friday); the following week, however, would have been April already, so she told me that because they would be processing my cancellation in early April, the bill for April would have already been processed by then and I would have to wait until May for the package to properly stop working. She asked me to check the bill routinely to see if my package made it to be cancelled before April’s bill went out.

Despite having to pay 2 months of extra package fee for nothing (I no longer make land line calls), I wasn’t complaining much, because I knew big companies were memang macam tu.

I had also tried creating a new username and password and somehow, even with the new username and password, I still couldn’t log in to TMOnline. I even used the password retrieval system to retrieve a new password for that new username to confirm that the system recognizes my password – still it didn’t work!

I called the TM customer line again, and this time kept reminding myself to make perfectly sure that the operator understands which username and password I was referring to.

I succeeded in making my point! The lady seemed to finally understand, after many rounds of me saying “No no no no no, not the Streamyx username… the one being used on TMOnline, the TM website used to pay bills!”, that I wasn’t looking to recover my Streamyx password…

… But she seemed clueless of what I was ACTUALLY looking for.

She even blurredly asked me for the address of that website that I was talking about. So I spelled out: “t…m…online…dot…com…dot…my”.

I heard her type on her keyboard and clicked. Worrying over her seemingly confused and uncertain voice that she might have never actually seen the website before (OMG, TM employee?), I followed to say: “ OK, now you see on the upper right hand side, right? There’s an orange box with the login button…”

Jeez, I felt like I was the customer service operator, not her.

She tried, and tried, and tried again to log in with my username and password (as if I have not already tried countless times before calling her), and finally, she seemed a bit impatient and said: “Could you please hold on?”

And she left.

LEFT!

I waited bleakly on the phone for another 1 minute, 3 minutes, 5 minutes… and as I saw the time counter on my phone reach 10 minutes, I hung up.

I GAVE UP.

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I just received my telephone and internet bill for May last week. Somehow, I was not too surprised when I saw that the package fee – was still being charged to me.

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OMG

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THREE MONTHS STILL NOT ENOUGH TIME TO CANCEL ONE STUPID PACKAGE AH?!

… so I sent them an email to confirm this absurdity.

After 3 days, I got this:

Dear Mr. Chow,

Thank you for contacting TM. Firstly, we would like to apologise for the late reply.

Referring to your e-mail dated 26th May 2009 on billing issue, upon checking in our system, we found that your Voice 28 package is still active. Therefore, we would like to advice you to refer any nearest TMpoint at your area for termination this package. Kindly visit  http://tmpoint.tm.com.my/content.cfm/ID/9B23CE18-F53B-4088-B8B0FFC3D6BFF971 to check the nearest TMpoint outlets at your area.

We hope the above revert to your query. We truly apologize for any inconveniences caused. Nevertheless, we would like to express our high appreciation for your patience and understanding.

For further assistance or feedback, kindly e-mail us at help@tm.com.my.

Alternatively, you can also contact TM at 100 and select “Internet Services”.

Regards,

Che Ashaliana

Customer Care Support, Internet Services,

Customer Service Management,

TM Retail.

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I’m going to sort this out once and for all in their corporate headquaters building – Menara TM, this week.

Hope it goes well.

Hope whoever’s reading this isn’t going to click the ‘X’ button on the upper right corner of the screen after seeing the post title.

Yup, Bali Trip entry again! But thankfully, this is going to be the third and final part of the longest travel log ever recorded on James-Chow.com!

Read Part 1 and Part 2 first ya!

I hate to start this entry with a bad note, but this is really how it went…

Departing from the hotel on the third day, we were brought to yet another temple, only this one was unanimously agreed to be the supreme most boring-est of all boring temples in Bali, ever.

I think it was called Taman Ayun Temple or something…

The only area that seemed a tad more interesting was the centre court of the temple, where most of the impressive-looking ‘towers’ were located.

But that area too, unfortunately, was closed to the public. So all we could do was look from outside the ancient moldy walls surrounding the area!

Although the overall compound of the temple was very large, the buildings were generally dull and the temperature was scorching hot!

I can remember some of us saying we’d much rather cancel this visit and head to the beach instead… By the way, so much for a Bali trip, there was NO beach activity in the tour guide’s official itinerary!

So, in the temple, everyone was just taking photos around and doing things that only people in extreme boredom would do.

And soon we were headed back to the bus and, after lunch… guess what?

That’s right! We were brought to visit another temple!

I can’t even think of anything to write about this temple besides that it was much cooler there and there was a beautiful lake at the edge of it.

We left the place after taking some photos along the lake.

Now, if you thought our temple trips were over, you thought wrong – it was almost 6PM and we were brought to our third temple visit of the day!

Really gotta salute these guys… After going on one of their tours, you’d start to think that Bali has only got nothing but old temples to offer its tourists!

However, this temple was… finally… slightly different.

We were brought to this place called Tanah Lot, and there was a temple built on top of a huge ‘rock’ on the beach.

When the tide rises, the path towards the entrance of the temple would be flooded and the rock becomes a mini island!

Sounds really mystical and sacred, doesn’t it?

I also found this small cave-like place that got abandoned by the people after the tide rose and covered the place with sea water.

I was really curious about what that mysterious little white sign could possibly be pointing at, since there was nothing but a dark, low space beneath a humongous piece of rock.

So I went through the shallow water to have a look.

I was stunned.

Holy shit! I found the Holy Snake of Bali!

Until this day, I still can’t figure out what in the world – is – a Holy Snake. All I can imagine is a huge, talking snake wearing a gold crown and granting people treasures and gold coins and stuff…

LOL!

Back to reality, at Tanah Lot we saw one of the most beautiful sunset views in our lives!

I believe that the Tanah Lot sunset scene will be etched in my mind forever.

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After dinner that night, finally – after three days blundering in Bali, we found it… the gem, the heart, the very soul of Bali’s tourism industry:

No, it ain’t the seaside, and sure as hell not the temples. It wasn’t about the shopping places or any other cultural stuff…

… It’s the clubs, baby.

Lying at the very heart of the buzzing tourist town of Kuta, was a long stretch of street, called Legian Street.

And if you’re on this street, open your eyes… and be awed, as we totally were.

Bali tempts you with one of the best… no, in fact, the – best – clubbing experience that you can never find in any of the clubs in KL!

Why?

Because the clubs here were, firstly, adequately spacious with huge dance floors, the music was damn syok, the DJ was awesome, and the dance floor was never empty, or never even less than fully-packed…

But above all, the clubbing crowd in Bali was, for lack of a better word… perfect.

You could never find a club back in our place where there were so many angmohs from all over the world mingling with each other in such a friendly and open way!

It was as if every single person you happened to be facing on the floor was an old friend! There was very few talking over the booming music, of course, but everyone would see each other and smile, dance, shout, and laugh…

No groupings and gangs scene… no six-guys-dancing-around-one-pretty-girl scene… No girls being taken-advantage scene… No group of single guys acting cool with cigarettes scene… Nothing!

These people were just friendly tourists, just like us, trying to get a taste of Bali’s sweet night life!

And if you think clubbing here would burn a nasty hole in your wallet – it’s free!

There is NO COVER CHARGE – you just walk in and have fun!

Even the drinks were insanely cheap, by clubs standards I mean. While a bottle of Chivas cost us a standard Rp1,080,000 (RM340); a bottle of beer, however, cost only Rp20,000, that’s only like RM6!

Now, there was something that none of us realized when we were actually in the club:

The club that we happened to visit, called Paddy’s Club, we had no idea, was actually the – very – club that was destroyed in the infamous suicide bombing incident in 2002!

See Wikipedia article!

Apparently, after the nightmarish incident, Paddy’s Club was rebuilt and there we were! Standing on ground zero where more than 200 clubbers had been horrifyingly blown to smithereens! And we didn’t even know it!

Holy snake, I mean… Holy shit, dude!

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We left Paddy’s Pub at around 3AM, tired but satisfied. For the past 4 hours or so we had danced and danced unstoppably and there were times when it had felt dizzy and wobbly but we just couldn’t stop…

When we finally did stop we were totally exhausted and drained.

We slept so well that night.

The next morning, to treat the hangover and aches all over the body, we went for a spa – no Bali trip is complete without trying out their spas!

A 120-minute spa session cost Rp350,000 (RM110) per person.

I had been slightly reluctant to go for a spa at first, but the moment I stepped into the private room, I knew I had made the right decision.

The 2-hour full-body massage + scrub + floral bath was heavenly!

And with the nice, relaxing music and aromatherapy, plus my super-exhausted and sleep-deprived body… I could have laid there on the soft massage table whole day and stubbornly refuse to leave until they called security.

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Our last destination in Bali was Ulawatu Temple – a serious contender against the beautiful sunset scenery of Tanah Lot Temple for the best temple in Bali!

This time, instead of being on the beach, this amazing temple stood majestically on top of a cliff overlooking the sea!

The scene, as you can see, was breathtaking:

The thing about camera shots is that they don’t really look as amazing as they do when you look at the scene in reality.

So if you think the scenes in the pictures are nice, think again – the reality is actually a thousand times more magnificent than what you see in the picture!

I don’t know if the photos make it any clear to you – but it was very, very high up!

And there was no fence or walls or whatever along the cliff, one slip and even the ferocious Balinese gods can’t save you.

At around 4PM, we left for the Bali airport and departed from the wonderful island at 6.30PM.

As I mentioned in one of my earlier posts, I had already been cautious about the ‘over-temple-ish’ tour itinerary before I went for this trip itself. And now it has been proven that my worries have become reality!

All in all, I think the only temples that are worth going are the last two – Tanah Lot and Uluwatu Temple. The others would be better off cancelled and the time scheduled for visiting beaches instead!

Really, our schedule was so packed that we virtually had no free time at all except at night, which of course, was not suitable for beach activities as well!

OK, all that’s just my opinion – There could be many other tourists who totally enjoyed the temples so much and had the time of their lives strolling around the moldy old temples admiring cracked walls and terrifying gods.

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Complaints aside, I cannot express enough how happy and contented I am with this trip!

The local people were nice; the tour guide was fabulous; the sceneries were magnificent; the prices were unbeatable; the places were unique, and most of all, the friends that we made during the trip were the best!

Although we sometimes complained that some stuff were boring, the trip itself had actually never had a moment that lacked flavor.

Bali – I’ll definitely be back again someday!